The office makes you pay up front for orthodontics (braces) and then they don't have enough orthodontists to keep up with the patient's appointments. I have two teenagers and even though we are on time for our appointments, we still wait an hour and a half to be seen.
This is always the case. They should reimburse us for time wasted. Yet, the office has a policy and sign that says if the patient is 15 minutes late, the appointment is cancelled. Ridiculous!
Terrible manager that does not operate the scheduling efficiently. Also, corporate only cares for the money and charging insurance, but doesn't care about quality and patient experience.